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CVPI Training

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CVPI Training

About This IT Training:

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Certifications: Voice
Single-User License  

Cisco United Customer Voice Portal Implementation (CVPI) Training

Cisco United Customer Voice Portal Implementation (CVPI) is a 5-day instructor-led course that defines the tasks necessary for the Operation, Administration, Maintenance, and Provisioning (OAM&P) of Cisco Unified CVP as it is installed in a Comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

What's Included

  • Comprehensive study materials

CVPI Training Prerequisites

  • A valid CCNA Voice certification or higher Cisco certification is recommended.
  • Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course are required.
  • Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course are required.

CVPI Training Course Content

After completing this course, students should be able to:
  • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model.
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
  • Demonstrate the use of the six Cisco Unified Contact Center Enterprise (CCE) microapplications that are available to support caller interaction with Cisco Unified CVP.
  • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability.
  • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures.

CVPI Training Course Outline

Lesson 1: Cisco Unified CVP Technical Overview

Topic 1A: Exploring Cisco Unified CVP

Topic 1B: Describing Components and Capabilities

Topic 1C: Exploring Deployment Models and Call Flows

Lesson 2: Cisco Unified CVP Comprehensive

Topic 2A: Examining Cisco Unified CVP Comprehensive

Topic 2B: Upgrading, Installing and Configuring Cisco Unified CVP Software

Topic 2C: Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP

Topic 2D: Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP

Topic 2E: Configuring Cisco Unified Communications Manager (CUCM) for Cisco Unified CVP

Lesson 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Topic 3A: Introducing Scripting

Topic 3B: Implementing Cisco Unified ICM Enterprise Scripting Microapplications

Topic 3C: Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications

Topic 3D: Enabling Transfers and Reroute on No Answer

Lesson 4: Cisco Unified CVP VXML Overview

Topic 4A: Exploring VXML

Topic 4B: Installing and Configuring VXML

Topic 4C: Exploring Courtesy Callback

Lesson 5: Events, Log Files, and Reporting

Topic 5A: Configuring Cisco Unified CVP Reporting

Topic 5B: Utilizing Events and Log Files

Lesson 6: Failover, Diagnostics, and Troubleshooting

Topic 6A: Designing Failover and High Availability

Topic 6B: Troubleshooting

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